Exceptional Magazine : 2011 Exceptional Magazine
17 ABC Tissue Products / Products category winner Tissue titan Having left school at the age of 15, Ngai later established his frst tissue business in Hong Kong, by importing tissue products from his uncle’s frm in Thailand. In 1982, Ngai came to Australia on holiday and recognised the size of the market. Three years later, he immigrated with his family to Australia and founded ABC Tissue Products the same y e a r. The company was successful enough to establish its own factory within two years. As the business prospered, Ngai looked for opportunities to expand. In 1998, he established a New Zealand tissue paper business in Auckland. In 2002, Ngai acquired tissue and paper mills from Softex Industries (Cosco Holdings) in Brisbane. Five years later, he constructed the frst ever tissue paper mill in New South Wales. Today, ABC Tissue Products is the only Australian-owned business among the large tissue manufacturers. In 1985, Henry Ngai founded a small company with sales of $250,000. In 2009, BRW ranked his company 180 in the To p 500 private companies. Today, ABC Tissue Products holds 30% market share, with an annual turnover of $300 million. Meet the 2010 Entrepreneur Of The Ye a r Products category winner. Ngai attributes his success to hard work, persistence, teamwork and excellent relationships with employees, customers and suppliers. Some of his 700 employees have worked with him for more than 30 years. Ngai has now built the business to a point where he is comfortable that it can be transferred to the next generation. He has already put in place a succession plan to ensure the company's long-term success and viability. "My father let me make my own decisions from when I was very young, but always made sure my decisions did not harm the family," Ngai says. "I now teach my children and grandchildren in the same wa y. " Giving back to the community is also important to Ngai. "A s an entrepreneur, my focus is not only on earning money, but also on helping vulnerable people and contributing to society," he says. Since "Being an entrepreneur came from deep in my heart from the very beginning. I am motivated by success. I work hard and I never give up." Henry Ngai, ABC Tissue Products The Entrepreneur Of The Ye a r National judging panel was impressed by Ngai's wonderful success story, his ability to achieve sustained success through many economic cycles by continually innovating and evolving the business, his clear succession plan and his contribution to the community. September 2009, Ngai has helped over 8,000 patients with cataract and pteryium to regain their vision. He will continue the project with the aim of helping another 20,000 patients, by the end of 2012. Ngai’s fve-year plan is to have revenues of $400 million, market share of 35% and to have built two new mills using state-of-the- art technology. He has already acquired these new sites and has plans to build another four fully automated warehouses.
2012 Exceptional Magazine