Exceptional Magazine : 2017 Exceptional Magazine
Watch my video Watch my video Watch my video Watch my video Services category 10 Exceptional Australia 2017 Finalists Started by Nikki Heywood-Smith in 2004, W&L Aged Care Services is a leading allied health, Aged Care Funding Instrument consultancy and online learning supplier. Allied health services include physiotherapy, podiatry and occupational therapy, servicing 28,000 aged-care beds nationally. W&L’s dedicated consultancy service makes it easy for customers to comply with regulatory obligations and receive the funding they need, so they can focus on their clients’ needs rather than paperwork. There is a strong emphasis on educating nurses, carers and family members to improve clients’ quality of life, and W&L Learning offers an exclusive library of online training materials. After two decades of ventures in the TV and antenna, pay TV and satellite cable installation industries, Ralf Luna founded Universal Communications Group (UCG) in 2008. UCG is an unlisted public company that provides design and construction services to the Australian and New Zealand telecommunications sectors. UCG has developed its own cloud-based IT work management systems and state-of- the-art survey and design tools. From FY13 to FY15, EBITDA grew by 100%, while the company continued to invest in infrastructure, systems and processes. In the last four years, UCG has grown from 47 to 250 employees and increased its delivery partnerships from 100 to 150. Ralf Luna Universal Communications Group Ltd Robert Kelly Steadfast Nikki Heywood-Smith W&L Aged Care Services Deb Farnworth-Wood Australian Skin Clinics When Deb Farnworth-Wood bought the original Australian Skin Clinic, it was already an established Gold Coast business with a client base of around 12,000. Deb has transformed Australian Skin Clinics into a commercially viable franchise company with 22 franchises across Australia – and soon it will be launching in New Zealand. Australian Skin Clinics offers a wide range of results-driven cosmetic and aesthetic services based on credible, medically proven treatments. Franchisees benefit from centralised marketing, computer systems and business processes. Australian Skin Clinics also runs the Advanced Skills Academy and a shop-fitting business. Deb has also recently bought a skincare company and plans to open 20 new clinics each year for the next three years, including 15 in New Zealand. Robert Kelly is Managing Director and CEO of Steadfast Group Limited, which he co-founded in 1996 to enable middle market insurance brokers to achieve better insurance solutions for their clients by banding together to achieve buying power with insurers. Steadfast, an ASX 200 listed company, is today one of the largest general insurance broking networks and underwriting agency groups in Australia and New Zealand. What started as a network of 43 brokers has grown to a network of 343 brokerages operating from more than 1,000 offices, 22 underwriting agencies, an innovative technology company and numerous complementary businesses. Its market capitalisation has more than doubled since listing in August 2013.
2016 Exceptional Magazine